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Placing an Order through Email or Chat


If you have any questions or would like to place an order through email or live chat (yahoo IM or Live Help Chat) then I am more than happy to respond and assist you in any way I can. I believe in providing the best shopping experience possible for my customers. However, due to many people abusing this system I have changed the way I conduct my business through chat or email. Please note the changes below.

I am now creating invoice pages for ALL orders placed through any of my sites. You must check out of the shopping cart through that page to complete your order.

I am limiting the amount of chat time or emails that I will respond to for each order. I will no longer chat about orders for long periods of time or multiple days. Once an invoice page has been created I will no longer chat about that order until a payment has been made.
          Exception... I allow personal chats only on yahoo ID nylonprincessjen

For any repeat non-paying customers (someone who place an order or talks about ordering and never pays) I will either ignore their email/chat or only send them a link that contains the information they are seeking. I make sure I am available on live chat for my customers. Please do not abuse that.

Live Customer Support Chats
Business only! No personal chats please.

I am typically online Mon-Fri from 8:30 AM - 5:00 PM
homepage uhren clock for website

Yahoo IM Messenger

Y! ID: slipcloset

Click below to open my Live Help Chat
http://www.slipsandlace.com/support/choosedepartment.php

Common Custom Lingerie Questions

Custom Order | Sizes | Material/Fabric | Colors | How Long to Make | Duplicate an Item | Clothing | Underwear for Men

How can I place a custom lingerie order?

Go to http://www.slipsandlace.com/customorder.html and fill out the form. From there I will send you an invoice confirming your order.

What information do you need to get the right size for me?

We do not use the typical "size 7" or "large". We use your actual measurements to insure the perfect fit. We need your waist and hip measurements for all items. For any items like full slips and camisoles we also need your bust measurement. Measure the fullest part of your chest, the smallest part of your waist and the fullest part of your hips.

What type of fabric material do you use to make the custom made slips?

The material we most often use is 40 denier nylon tricot in a wide variety of colors. We also offer sheer 15 denier nylon in only 7 different colors. Colors are subject to change and availability of what we can get in from our suppliers. We do not have them listed but we can make slips also out of satin, satin charmeuse and liquid stretch satin.

What colors do you offer for custom design slips?

At any given time we can get between 20-50 different colors of nylon from our various suppliers. However, due to the fact our suppliers colors keep changing we are no longer listing the colors. All fabric colors are subject to change and availability of what we can get in from our suppliers. Please feel free to let us know if there is any specific color you are seeking and we will do our best to find it or something similar.

How long does it take for a Design Your Own Lingerie order to be made?

It takes between 2-6 weeks for your custom order to be made. The Design Your Own orders are made by scratch. Janice makes them all by hand on her days off. She works a full time job, so she makes all orders in her spare time. We ask to allow 2-6 weeks in case we have to order in fabric from our suppliers and to give her time to create your one of a kind creation.

Can you duplicate an item if I send you pictures or the item?

NO! We do not duplicate items. To us duplicate means an exact replica. We can not do this for many reasons. If you would like something SIMILAR to be made then we will look at the item and decide from there if it is something that we will do or not. Keep in mind, ALL of our items are made WITHOUT A PATTERN and this means it takes a lot of skill and work from Janice to make these items. Often times we will add a "pattern fee" on to orders that take up and beyond the normal amount of work to alter or to create. This fee will vary based upon how difficulty of the order.

Do you make other clothing items like dresses or skirts?

No. We only make the lingerie you see shown on our site. We will not be adding clothes to our site. It will be strictly lingerie, especially slips and panties.

I am not a crossdresser but I like the feeling of softer material next to my skin. Do you offer something for men that is more masculine?

Yes, we sure do. We have male briefs which are just like the briefs you can buy in the store. The only difference is we make ours with nylon. It gives you the soft, silky feeling you like but are still a man's pair of underwear. For a more sexual style check out our pocket playground panties. They have a special "sleeve" to give you the silkiness in the area you crave it the most.


In business since January 2003 -- Web site online since April 5, 2003


All photos are and content are owned by Slips and Lace Lingerie and not to be distributed without consent from the Slips and Lace webmistress.